| 01. Location |
| 02. Design Jobs & Payments |
| 03. AirShop // Store Items & Returns |
Airtype is located downtown Winston-Salem, NC in the historic O'Hanlon's Building. NC is home to the Blue Ridge Parkway, ACC Basketball, NASCAR, The Outer Banks, Hanes, RJR, Texas Pete, Sara Lee, Krispy Kreme etc etc.
Our mailing address is:
Airtype™ Studio
105 West 4th Street
5th Floor
Winston-Salem, NC 27101
info[at]airtypestudio.com
Ph: (336) 793-4437
Fx: (336) 793-4478
What are your business hours?
Hours of Operation are 9am-5pm Est / Mon-Fri.
Closed on all major holidays
Somehow we manage to work triple the regular hours..hmmm
What are your methods of payment?
We accept Visa, Master Card, American Express & Business Checks.
We do not accept personal checks .
I am having a problem submitting/completing my order what is the best way to contact you?
info[at]airtypestudio.com
We prefer that you submit any deposits and/or balances securely online thru our AirPay Gateway System: https://www.airtypestudio.com/airpay
All jobs require a 50% deposit before production begins.
Deposit refunds & job withdrawal will be granted by written request from the client if requested no later than 24 hours after the deposit/job has been submitted.
How much are your design services?
Every project is unique no matter what the medium. Visit the contact section & email us as many details as you can regarding your project. We need to know the timeline, type of project, what is requested of us, what materials we will or will not have etc.
I missed something on the proof & it printed wrong, can i get a refund?
All projects require written approval/sign off from client before art is "live" or sent to be manufactured. Airtype™ is not responsible for any typos, color shifts, or any other mistakes after the client has signed off on the proof. Therefore, no refunds will be given due to the client overlooking something on the proof. Mistakes are rare, but can happen. If you see something wrong on the final proof, we'll fix it asap & submit another proof for approval. Please pay attention to every detail of your proof, especially on text & liners supplied to us by the client.An approval acknowledges that the file, artwork and text is correct.
Once the proof is approved, the job will proceed to press and all responsibility for inaccurate content will be accepted by the client who approved the proof. Any changes/revisions that have to be made to a job after approval will be subject to an additional hourly design fee.
Turnaround Time & Deadlines
Turnaround times vary per project. In most cases, the Airtype™ will work closely with the client to meet the necessary deadline. If there is a situation where the client needs a job in an unusually quick amount of time, Airtype™ will implement a rush design fee, equal to 20% of the job price.
Deadlines are not guaranteed unless a rush fee is implemented, and the client has submitted all needed materials in the time frame requested by the Airtype™. These issues will be discussed w/ the client before production begins.
Late Payments & Finance Charges
Total balance due on job invoice shall be paid no later than 30 calendar days after date on invoice. In the event that this does not get paid within the 30 day grace period, account balances will be charged a $30.00/mo late payment fee + 18% apr. This can add up. We don't like it either. You're coming to us to create & deliver something for you, and we're counting on you to pay for the services. We design because we love to do it, & it's our pleasure to serve you..all this money stuff can really take the fun out of it.
Why do you do this type work?
It beats working at the furniture factory. We are in the furniture capitol of the world you know...
We accept orders from most countries. In order to properly calculate the shipping for your location we ask that you email us.
What are your shipping methods?
All orders within the United States ship via UPS Ground.
This method typically takes within 3-5 business days. All International orders ship via USPS Air Mail.
Delivery times vary depending on your part of the world.
What are your shipping costs?
S&H costs are calculated during "checkout" when you are purchasing an item on our store.
Can I return my purchase?
If you are not 100% satisfied with the items you have received you may return them within 7 days of when you originally received your order. You may only return unworn/unused items. If you receive an item and are not pleased with the way it fits and wish to exchange it for a different size or another item you will be responsible for the cost of shipping it back to us and you will be responsible for any additional shipping costs to reship your item.
You must include a copy of your receipt for us to honor any returns. If you received the wrong item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs.
How do I make a return?
If you would like to exchange an unworn item or product, you can send it to:
Airtype Studio
Attn: Returns
PO Box 815
Lewisville, NC 27023
Please include a copy of the purchase order, as well as which item you would like to make the exchange for.
How long will it take to get back a return or exchange?
Please allow 2-4 weeks for returns and exchanges to be processed.
What do I do if an item arrived damaged?
If an item arrives damaged please send us back the damaged item. We will send out a replacement when we receive the damaged item.
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